Delayed commencement to the Support at Home program

Most people will have heard that the new Support at Home program has been deferred to 1 November 2025. This delay will give the government, providers and consumers more time to understand and prepare for the changes.

Importantly, for existing home care package (HCP) consumers, the delay will not affect you. You will continue to receive care and services as outlined in your Home Care Agreement, budget, and care plan, including the ongoing accumulation and rollover of any unspent HCP funds.

We will continue to charge the same package management and care management fees against your monthly budget. Additionally, we will continue to work with you to use your package flexibly to meet your assessed care needs.

The delay in the Support at Home program provides a valuable opportunity for you to prepare for some of the upcoming changes.

Here are a few steps you can take:

• Ask us for help with understanding what it means if you are a Grandfathered or Hybrid participant in the new Support at Home program.
• Call My Aged Care on 1800 200 422 to check who is currently listed as your Representative, and familiarise yourself with the proposed new Registered Supporter roles and responsibilities.
• If your income exceeds the full Age Pension, contact Services Australia to ensure they have accurate and up-to-date financial information for you.
• Schedule a time to talk to us if your care needs or circumstances have changed, so we can review and update your care plan, arrange additional support or refer you for a home care package upgrade.

We are committed to using this delay in a way that benefits all our consumers, so please don’t hesitate to reach out if you have any questions or need assistance to prepare yourself for the coming changes.