Support Plan Review process

Everyone receiving funding under the Support at Home program will be familiar with the formal Assessment Service process that took place when they were first approved for the funding level they now receive.

At an individual level, we can usually adjust your care and services within your current funding level allocation to meet your changing needs, but sometimes, a person's funding is not sufficient, or they may need formal approval to use a different service type. In these circumstances, a formal Support Plan Review by the Single Assessment Service is required.

A Support Plan Review outcome may lead to a new approved funding classification, priority category, and/or changes to the specific services you can access from the Support at Home service list. Other outcomes may include approvals for specific short-term pathways, such as the Assistive Technology and Home Modifications (AT-HM) scheme, the Restorative Care Pathway, or the End-of-Life Pathway.

Because the process of requesting a Support Plan Review can be lengthy and complex, we recommend working closely with your care partner who can guide you through the process and help you prepare.

There are currently tens of thousands of older people on the national waiting list to be assessed by the government assessment agencies, so if you need to increase or vary your approved care and services, it is important to know there is likely to be a waiting period before you are reviewed and another wait until your new funding becomes available to you.

While you wait for your Support Plan Review, we will work with you to adjust and reorganise the way you are using your available funding to ensure your most essential needs are prioritised.

Our regular care management activities are designed to identify risks and changes as early as possible. Please let us know if your care needs or circumstances are changing so we can be proactive in referring you for a Support Plan Review if required.